Privacy Policy
In short
- TeamGenix lets clients of a facility service company raise complaints, follow work orders and site visits, and attach photo and video evidence.
- We collect only what the app needs to do that: your account details, the complaints and evidence you submit, your location when you capture evidence, and a notification token.
- We do not sell your data, show ads, or use advertising or analytics trackers.
- You can ask us to delete your account and data at any time by emailing contact@teamgenix.in.
1. Who we are
This policy applies to the TeamGenix mobile app and the services behind it (together, the "App"). The App is operated by Sayan Pal ("we", "us", "our"). You can reach us at contact@teamgenix.in.
The App is used by clients of facility service companies (for example, companies that provide housekeeping, security or maintenance at your sites). Your account is created for you by your facility service company, which we call your "service provider" in this policy. Your service provider decides which sites and services your account can see, and its staff use the information you submit to handle your requests.
2. Information we collect
Account information
Your name, email address and mobile number, the client organisation and sites you belong to, and your password. Your service provider gives us these details when it creates your account. We store your password only in a securely hashed form, so we cannot read it.
Content you submit
- Complaints, including their title, description, priority, site and service.
- Your responses to work orders, site visits, quotations and invoices.
- Photos and videos you capture as evidence through the App's camera. Videos include audio recorded by your microphone.
Location
When you open the App's camera to capture evidence, we read your device's precise location. We stamp the location and time onto photos, and attach them to videos. We save the coordinates, and an address worked out from them, with that evidence. This shows your service provider where the evidence was captured.
We use your location only while the camera screen is open. We do not track your location in the background or at any other time.
Notification data
If you allow notifications, your device gives the App a push notification token. We store this token and your notification preferences so we can tell you about updates to your complaints, work orders and site visits.
Technical information
Like most online services, our servers record basic technical information when the App connects to them. This includes your IP address, the time of each request and the time of your last sign-in. We use it to run the service securely and to fix problems.
What we do not collect
We do not use advertising IDs, advertising SDKs or third-party analytics trackers. We do not access your contacts, call logs, SMS or files outside the App. The App does not read your photo gallery: it only uses photos and videos you capture through its own camera.
3. Device permissions
The App asks for each permission only when it needs it. You can turn any permission off later in your device settings.
| Permission | Why the App uses it | If you decline |
|---|---|---|
| Camera | To capture photo and video evidence for complaints, work orders and site visits. | You cannot attach new evidence. Everything else still works. |
| Microphone | To record sound with video evidence. | Videos are recorded without sound. |
| Location (precise, only while the App is in use) | To stamp where and when evidence was captured. | Evidence is saved without a location. |
| Notifications | To alert you about updates to your requests. | You will not receive push alerts, but you can still see updates inside the App. |
4. How we use information
- To sign you in, keep your account secure, and help you reset a forgotten password with a one-time code sent to your email.
- To deliver your complaints and evidence to your service provider and show you their progress.
- To show you work orders, site visits, attendance summaries, documents, quotations and invoices for your sites.
- To send you push notifications and service emails about your account and requests.
- To keep the service secure, prevent misuse and fix technical problems.
- To meet our legal obligations.
We do not use your information for advertising, and we never sell it.
5. Who we share it with
- Your service provider. Its administrators, supervisors and assigned field staff can see your account details, and the complaints and evidence you submit, so they can handle your requests.
- Companies that run parts of the service for us. These include our hosting and database provider, our cloud file storage provider (which stores photos and videos), Google Firebase Cloud Messaging (which delivers push notifications), and our email provider (which sends password-reset codes). They may use your information only to provide these services to us.
- Your device's map services. To turn coordinates into a readable address, the App uses your phone's built-in geocoding service (Google on Android, Apple on iOS). The coordinates are sent to that service for this purpose.
- Legal reasons. We may disclose information when the law requires it, or to protect the rights, property or safety of our users, your service provider, us or others.
- Business transfers. If the App is sold or merged, your information may be transferred to the new operator. This policy will continue to apply to it.
6. How long we keep it
- Account information: while your account is active. When your account is closed, we delete or anonymise it within 30 days, unless the law requires us to keep it longer.
- Complaints, evidence and related records: for as long as your service provider needs them to deliver and document its services. These records may need to be kept after your account is closed, for example for contract, audit or legal reasons.
- Notification tokens: until you sign out, the token expires, or your account is closed.
- Server logs: for a limited period, normally no more than 12 months.
7. Security
All data between the App and our servers is encrypted in transit using HTTPS. Passwords are stored only as secure hashes. Your sign-in session is kept in your device's secure storage (Keychain on iOS, Keystore on Android). Access to our systems is limited to people who need it.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach affects your personal data, we will notify you and the relevant authorities as the law requires.
8. Your rights and choices
Depending on where you live, you may have the right to:
- access the personal data we hold about you;
- correct inaccurate or incomplete data;
- delete your data;
- withdraw consent you have given, for example by turning off a permission;
- nominate someone to exercise your rights on your behalf;
- complain to a data protection authority.
These rights include those under India's Digital Personal Data Protection Act, 2023, the EU and UK GDPR, and California privacy law (CCPA/CPRA). We do not sell or share personal information for cross-context behavioural advertising. We will not treat you differently for exercising your rights.
To exercise any of these rights, email contact@teamgenix.in. We will respond within 30 days. We may need to confirm your identity first. Where your service provider controls a record, we may pass your request to it and help it respond.
9. Deleting your account
You can ask us to delete your TeamGenix account and the personal data linked to it at any time:
- Email contact@teamgenix.in from the email address on your account, with the subject "Account deletion request".
- Alternatively, ask your service provider's administrator to close your account.
We will delete your account information within 30 days of confirming your request. Some records, such as complaints you submitted, may be kept by your service provider where it has a legal or contractual need, as described in section 6. Records we keep in this way are no longer used to identify you for any other purpose.
10. Children
The App is a business tool for adults. It is not intended for anyone under 18, and we do not knowingly collect personal data from children. If you believe a child has given us personal data, please contact us and we will delete it.
11. International transfers
Our servers and service providers may be located outside your country. When we transfer personal data across borders, we take steps the law requires to make sure it stays protected. These include contractual safeguards such as Standard Contractual Clauses.
12. Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top. If the changes are significant, we will also let you know in the App or by email before they take effect.
13. Contact us
For any questions about this policy or your personal data, contact:
Sayan Pal, TeamGenix
Email: contact@teamgenix.in